Recently, you may have spotted several accounts, such as “TwitchSupport_[Name]”, going around impersonating Twitch Staff and telling streamers to do things that could get their account closed down. This goes without saying, but you need to avoid people like this.
What to look out for
These are the usual things trolls and scammers use to convince people to listen to them. Pay attention to the following:
Often this is used at the start of the situation and is said to be a consequence of a virus. Sometimes, the fact that there is no audio can be true. Make sure that there is sound on your stream before taking action.
“System 32” virus
This is usually done so by telling streamers that “System 32” is a virus and that you should delete it immediately. Trolls also spam “message deleted by system32”.If you did not know, System 32 is the folder that keeps your Windows OS installation. This is a folder that you do not want to delete, no matter what. Never edit files in this type of folder unless you are sure of what you’re doing.
Here we have the most common attack… Usually someone will add you on Skype and ask for your stream key. NeverI give it to them. Otherwise, you may find something you don’t want being streamed to your channel. Instead, just block them and move on.
Users often have offensive user names and comments when they are trolling — usually racist. If you see a large number of offensive users gathering, be ready to take immediate action.
Many users have Skype, but most don’t know how dangerous it can be. If someone is able to get your Skype name, it is very easy for them to get your IP address. This can result in DDoS attacks.For protection, make sure to set up a proxy. You may also get random friend requests from people who claim they are support staff. Twitch never offers assistance over Skype and you should therefore not comply.
Staff or admin impersonation
The primary way trolls get people to listen is through pretending to be staff. The only way a user can be considered official is if they have one of these badges to represent what they do.
What to do
Account is compromised: Email firstname.lastname@example.org with as much information as possible to prove you own the account. Wait for your account to be closed. Open a ticket to get your account back.
Information leaked: Reset everything immediately, particularly passwords and stream keys.
Users trolling, scamming or using racist user names: Ban them from your channel. Using /subscribers can be a good way to stop chat while the issue blows over. Also, be sure to report them.
Stay safe! Post written and contributed by @Heep123